138 vegasFrequently Asked Questions

Opening an account on 138 vegas takes a few minutes. First, visit our registration page and enter your username, email address, password, and mobile number. We'll send you a confirmation email—click the link to verify your email. Next, log in and upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). Our team reviews these documents within one business day. Once verified, you can deposit funds via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and start exploring our live-dealer tables, sportsbook, slots, and esports markets. If you have questions during setup, contact our support team.

We require two documents for KYC (Know Your Customer) verification. The first is a government-issued photo ID—a passport, national ID card, or driver's license. The second is proof of address, such as a utility bill, bank statement, or rental agreement dated within the last three months. Both documents must be clear, legible, and show your full name and current address. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can upload documents in Indonesian or English. Our verification team reviews submissions within one business day. If a document is unclear or incomplete, we'll ask you to resubmit. Once approved, your account is fully verified and you can deposit and withdraw without further delays.

You can adjust your account preferences by logging into 138 vegas and visiting your Account Settings. There, you can update your email, phone number, password, and notification preferences. If you wish to pause your account temporarily, contact our support team via live chat, email, or phone—we can help you suspend access for a set period. During a pause, you cannot log in or place any activity, but your account balance and transaction history remain intact. To resume, simply contact support again or log in after the pause period ends. We also allow you to update your payment method preferences and view your full transaction history at any time from your account dashboard.

We offer multilingual support in Indonesian and English via three channels. The fastest way is live chat—click the chat icon on 138 vegas and speak with a team member in real time. You can also email us at our support address, and we respond within one business day. For urgent matters, call our phone line during business hours. All three channels are staffed by our support team, who can help with account issues, payment questions, game rules, withdrawal requests, and technical problems. When you contact us, have your username and registered email ready so we can assist you quickly. Our support team is trained to handle account recovery, document resubmission, and any other account-related concerns.

We do not charge fees on deposits or withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), the full amount you send reaches your 138 vegas account. Similarly, when you request a withdrawal, we process the full balance you've requested—no deduction. Some payment providers (your bank or e-wallet) may charge their own fees for transfers; those are separate from 138 vegas and depend on your financial institution. We recommend checking with your bank or e-wallet provider if you have questions about their fees. Our role is to process your deposit or withdrawal without adding any additional charges on our side.

Once you submit a withdrawal request on 138 vegas, our team reviews it within one business day. If your account is fully verified and your request is complete, we typically process it faster. The funds then transfer to your chosen payment method—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account—according to that provider's standard timelines. Bank transfers may take one to three business days depending on your bank. E-wallet transfers (mobile banking, local payment, online payment, e-wallet) often arrive within minutes to a few hours. During holidays like Idul Fitri or Idul Adha, processing may take slightly longer due to bank closures. If your withdrawal hasn't arrived after the expected timeframe, contact our support team with your withdrawal reference number, and we'll investigate.

Live-dealer tables on 138 vegas feature professional croupiers and real cards or wheels streamed to your screen in high definition. You can play blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with table limits ranging from low to high, and interact with the dealer and other players via chat. Each table operates on a live schedule, and you join when it's open. Slot games, by contrast, are automated—you spin reels with themes like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots run instantly whenever you play, with no waiting for other players or a dealer. Both offer different experiences: live tables provide a social, real-time atmosphere, while slots offer quick, independent gameplay. Your account balance covers both, and you can switch between them anytime.

Free bets and free spins are promotional credits we occasionally offer to new or existing players on 138 vegas. Free bets can be used on sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, MotoGP, and other sports), while free spins apply to specific slot games. When you receive a promotional offer, it appears in your account dashboard under "Promotions" or "Bonuses." The offer includes terms—such as which games it applies to, how many times you must play through the credit before withdrawing, and any expiration date. Read the terms carefully before using the promotion. Not all players receive the same offers; promotions vary based on account activity and region. If you have questions about a specific promotion, contact our support team.

We accept a wide range of payment methods to make deposits and withdrawals convenient. You can use mobile banking (the unified QR code standard in Indonesia), e-wallets (local payment, online payment, e-wallet, mobile banking, local payment), and direct bank transfers from online payment, e-wallet, mobile banking, and local payment. All methods are processed securely, and your balance updates instantly after a successful deposit. For withdrawals, you can request funds back to any of these same methods. Choose the option that works best for you—e-wallets are often fastest, while bank transfers offer a traditional alternative. If you're unsure which method to use, our support team can advise you based on your location and preferences.

If you forget your password, click the "Forgot password?" link on the 138 vegas login page. Enter your registered email address, and we'll send you a password reset link. Click the link in the email, and you'll be taken to a page where you can create a new password. Make sure your new password is strong—at least 8 characters with uppercase, lowercase, and a number. If you don't receive the reset email within a few minutes, check your spam folder. If you still can't reset your password or don't have access to your registered email, contact our support team with your username and phone number, and we'll help you regain access to your account.

Yes, we protect your account and balance using industry-standard encryption and security practices. Your login credentials are encrypted, and your personal data (email, phone, ID documents) is stored securely. Your account balance is held in segregated accounts and is accessible only with your login credentials. We recommend using a strong, unique password and not sharing it with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We also offer optional two-factor authentication via email or SMS for added security. Our support team can help you review your account activity and transaction history if you have any concerns.

Our services on 138 vegas are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming or sportsbook activity is prohibited. If you are unsure whether 138 vegas is available in your location, contact our support team or consult your local regulations. By creating an account and using 138 vegas, you confirm that you are accessing our platform from a jurisdiction where it is legally permitted and that you comply with all applicable local laws.